Shipping Policy

Please note that the following delivery guide is for reference only. The following delivery times are calculated in working days and may be delayed due to force majeure, natural disasters, severe weather, public holidays and factors beyond our control.

Reminder: Estimated delivery times are for reference only and do not apply to some remote areas.

United States:

Processing time: 1-2 working days; Shipping time: 5-10 working days.
Please note that the above delivery time limits only apply to the 48 contiguous states of the United States.
The estimated delivery time for orders shipped to Hawaii and Alaska is 2-4 weeks.
The estimated delivery time for orders shipped to military bases is 4 weeks.

Canada:

Processing time: 1-2 working days;
Shipping time: 10-15 working days.

Australia:

Processing time: 1-2 working days;
Shipping time: 7-15 working days.

Germany:

Processing time: 1-2 working days;
Shipping time: 6-10 working days.

France:

Processing time: 1-2 working days;
Shipping time: 5-7 working days.

Italy:

Processing time: 1-2 working days;
Shipping time: 6-10 working days.

Other countries:

Processing time: 1-2 working days;
Shipping time: 6-10 working days.
(We will send you an email once the item is shipped.)

Notes

The shipping time mentioned does not include the order processing time. Order processing time usually takes 1-2 working days, and 1-2 working days for overseas warehouse orders.

Shipping costs depend on product weight, origin, destination, delivery method, warehouse, etc. Detailed pricing information can be found at checkout.

Tracking

Once your order is shipped, you will receive an email with the tracking number and a link to track your package. Please note that it may take 2 to 3 working days for the tracking information to start appearing. Once the package is picked up from us, it will be sent to the logistics center to be scanned and the tracking status will start updating. It is common for the goods to be in transit for more than 24 hours without updated information.

You can track your package by entering the order number on the “Track Order” page. If your package encounters problems during delivery, please feel free to contact us and we will serve you wholeheartedly.

All customs duties incurred during transportation are borne by DASHENG.