Privacy Policy – How we use your information
This Privacy Policy describes how DASHENG (hereinafter referred to as the “Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, shop at dscff.com (hereinafter referred to as the “Website”), or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a Website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other actions required by applicable law.
How We Collect and Use Your Personal Information
In order to provide the Services, we collect your personal information from a variety of sources, which are listed below. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Sites and how you use our Services. When we use the term “personal information,” we mean information that can identify, relate to, describe, or be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit directly to us through our Services may include:
Basic contact information includes your name, address, phone number, email.
Order information includes your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information includes your username, password, security questions.
Purchase information includes items you view, items you place in your shopping cart, or items you add to your wish list.
Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide us with certain personal information directly. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect Through Cookies
We also automatically collect certain information about your interactions with the Services (“Usage Data”). We may use cookies, pixels and similar technologies (“Cookies”) to do this. Usage Data may include information about how you access and use our Sites and your account, including device information, browser information, your network connection information, your IP address, and other information about your interactions with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments in order to fulfill your order and provide you with the products or services you requested in order to perform our contract with you.
We or third parties we work with may automatically collect certain information using online tracking technologies (e.g., pixels, web beacons, software development kits, third-party libraries, and cookies) when you visit our Sites, open or click on an email we send you, or interact with our Services or advertisements.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, and we are not responsible for the policies or practices of any third parties. For more information, see the “Third-Party Websites and Links” section below.
How We Use Your Personal Information
Provide Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipments, facilitating any returns and exchanges, and enabling you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our website and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or respond to potentially fraudulent, illegal or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access information with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and to improve our services. This is in our legitimate interest so that we can respond to your needs in a timely manner, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our website. We use cookies to support and improve our website and services (including remembering your actions and preferences), run analytics and better understand user interactions with the services (for our legitimate interest in managing, improving and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better customize services, products and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies through browser controls. Please note that removing or blocking cookies may have a negative impact on your user experience and may cause parts of the services (including certain features and general functionality) to not function properly or become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).
How we disclose personal information
In some cases, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such situations may include:
With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
To provide you with services and advertising. Our business and marketing partners will use your information in accordance with their respective privacy statements.
When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or others within our corporate group for legitimate interests in successfully operating our business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
User Generated Content
The Service may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Service, that content will become public and accessible to anyone.
We cannot control who has access to the information you choose to make available to others, nor can we ensure that parties accessing such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, or for the accuracy, use or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information on those websites. Information you provide in public or semi-public areas (including information you share on third-party social networking platforms) may also be viewed by other users of the Service and/or users of those third-party platforms, and the use of that information may not be restricted by us or by third parties. Our inclusion of such links does not in itself imply our endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed on the Service.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may be vulnerable to security risks during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain circumstances we may deny your request as permitted by law.
Right to Access/Knowledge. You have the right to request access to the personal information we hold about you, including details about the ways in which we use and share your information.
Right to Deletion. You have the right to request that we delete the personal information we hold about you.
Right to Correction. You have the right to request that we correct inaccurate personal information we hold about you.
Right to Portability. In certain circumstances and subject to certain exceptions, you have the right to obtain a copy of the personal information we hold about you and to ask us to transfer it to a third party.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection authority (depending on where you live).
International Users
Please note that we may transfer, store and process your personal information in countries outside of your country of residence, including in the United States. Your personal information may also be processed by staff, third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contract issued by the relevant UK authorities, unless the data is transferred to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by email at info@dscff.com.